HowTo.mt.gov

Getting Started

PayZang LogoWhat level of effort can agencies expect for migrating from the MI Payment Portal to PayZang for custom applications?

If your application is using the MI payment portal, you should expect to spend approximately fifteen (15) hours of development work to migrate to the PayZang payment portal. Agencies should follow standard regression testing for verifying payment transactions after the migration work has been completed.

To use PayZang’s services, please submit a case with the SITSD Service Desk explaining your request.

Features

payzang-features2
  • Virtual Terminal: Swipe cards or key in payment details over the phone or through mail order from a browser.
  • Reporting Capabilities: Get detailed insight into transactions and use the Transaction Search tool to find exactly what you're looking for.
  • Recurring Billing and Subscriptions: Bill customers on a regular basis by establishing a recurring billing schedule.
  • Merchant Defined Fields: Merchants can configure up to 20 custom fields to use within the gateway. These fields can be displayed on invoices, in the virtual terminal or online payment forms.
  • QuickClick Shopping Cart: Quickly and easily integrate a website to the gateway with QuickClick, our native shopping cart solution.
  • Address Verification/Card ID Verification(CVV) Services: The Address Verification/Card ID Verification Services are used by Merchants to validate the authenticity of a transaction. The better the 'match', the higher the probability that it is the actual cardholder processing the transaction.
  • Batch Processing: Upload files to the platform and process large volumes of transactions all at once.
  • Product Manager: Enter and manage product SKUs and keep inventory organized with our unified product database.
  • Customer Vault: a secure storage database where a Merchant can store sensitive billing information, both Credit Card and Bank Account information.
  • iSpyFraud: a rule-based transaction scrubber that will block transactions from fully processing if they trigger one or more rules set within the software. The service can be used to enforce a minimum/maximum transaction amount, block or whitelist IPs, email addresses, countries, credit card numbers, and more. It can also be set to adhere to daily, weekly or monthly usage thresholds such as restricting a consumer from changing their credit card number over a certain number of times during a specific time range.
  • payzang-features1 Electronic Invoicing: provides Merchants a way to build invoices, send them to Customers via email, and provide a secure way for those customers to pay via Credit Card or Electronic Check. When a Merchant sends out an invoice the Customer will receive an email with a PDF that includes the contents of the invoice, and a secure link to pay against the invoice. The link will direct the customer to PayZang's Hosted Payment Page where they can enter a credit card or bank account to pay their bill.
  • iProcess Mobile Payments: Processes keyed or swipe transactions on Apple and Android devices using cutting edge hardware encrypted swipe devices, geo-tag locations on the receipt where the transaction occurs, e-mail or SMS receipts, capture digital signatures, and perform partial or full refunds with the transaction history log.
  • Contactless Payments: The ChipDNA Direct API can be used for contactless payments such as Google Pay and Apple Pay.

Card Swipe Devices

The following credit/debit card swipe devices are your choices for using the State's Online Payment Portal.

Card Swipe Devices to Integration with an Online Payment Page (OPP)

Ingenico Lane / 3000 Cloud
Ingenico Lane / 3000 Cloud
Ingenico Lane / 5000 Cloud
Ingenico Lane / 5000 Cloud
Ingenico Lane / 7000 Cloud
Ingenico Lane / 7000 Cloud

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If you have any further questions, please contact the SITSD Service Desk following the information on the Contact Us page.

FAQs

The statute allowing the passing on of fees through the eGovernment services initiative is the “Montana Electronic Government Services Act”, 2-17-1101 – 2-17-1105, MCA. It allows the Department of Administration to provide these services to agencies. Full statute.

No, if you would like to setup a new online payment open a case with the SITSD Service Desk as outlined on the Contact Us menu.

There is limited reporting available in the NMI portal if you are authorized to do voids, refunds, and charge backs All data is available in the custom reports provided by SITSD. Authorized State employees can view these reports at https://payzangreports.mt.gov. To gain authorization, State employees should contact their agency security officer. Instructions for security officers are provided in the "Self-Paced Online Payment Portal Training" on the training page. Non-state employees can view these reports at https://payzangpublic.mt.gov and should contact the SITSD Service Desk (instructions on the Contact Us page) to gain authorization.

Visa, MasterCard, American Express, Discover, JCB, and Diner's Club

Yes, these fees are charged on a daily basis (not per transaction).  The reporting will spread the daily fee across all the transactions for that merchant account that day and allocate them based on the dollar amount of each transaction.  You can expect that the percentage will change from day to day.
SITSD will set the statewide merchant settlement rate for all agencies, as well as monitor and adjust as needed on a statewide basis. The current rate is 3.00%.
There are set per transactions fees of $0.19 and $1.00. There is an additional statewide merchant settlement rate. SITSD will set the statewide merchant settlement rate for all agencies, as well as monitor and adjust as needed on a statewide basis. The current rate is 3.00%.
Everything is reconciled on a daily settlement basis. All transaction costs are netted on a daily basis. All monthly fees (for state agencies only) are charged on a monthly basis to the SITSD account.
Deposits of funds will be summarized by agency merchant account and then by transaction type (ACH or credit card) daily. The deposited amount will be net of the set per transaction fees of $0.19 and $1.00, assuming the agency does not absorb these fees. However, the difference between the actual merchant settlement fee (which will vary) and the statewide merchant settlement rate (currently set at 3.00%) will be included in the deposit along with the revenue collected.  
The price of the item sold, prior to any transaction fees, should be recorded as an increase to both cash and revenue in the respective agency’s fund.  The difference between the actual merchant settlement fee (which will vary) and the statewide merchant settlement rate (currently set at 3.00%), which could result in either excess or deficit cash, should be recorded as either an increase or a decrease in both cash and merchant settlement revenue in the SITSD ISF fund. Additionally, if the agency absorbs the related fees, they should still record the gross revenue amount and the associated costs (net difference) as a collection expenditure.
Please visit https://egov.mt.gov to see this information (please note that this website is available to those logged into the state network only).
Yes, credit/debit card and eCheck (ACH) are two different bank deposits because they are generated by two separate vendors. Deposits are created per Merchant Account.  If a Merchant Account accepts credit/debit cards and eChecks (ACH),  the entity will get one deposit each everyday for that Merchant Account.  Note that some entities have multiple Merchant Accounts.
Yes, all NSF, bank corrections, rejects and Not Authorized will be bundled as part of the net deposit along with SABHRS reports which provide the accounting for the net deposit.

Transactions will be processed at 5:00 p.m. daily.  Any voids needed for the day must happen before that time.

Standard Accounts - Processing Volume Thresholds
Daily Limit - 1 Million USD
Monthly Limit - 5 Million USD

High Volume - Processing Volume Thresholds
Daily Limit - 5 Million USD
Monthly Limit - 20 Million USD

If your processing volume will exceed the Standard Account, please contact the SITSD Service Desk.
Yes, please visit the Training menu.  Additional questions can be submitted to the SITSD Service Desk found on the Contact Us menu.
State agencies can request access to the Gateway Query API (see Developer Documentation) or they can utilize the reports available at https://payzangreports.mt.gov to review and download the transaction data.
Open a case with the SITSD Service Desk as outlined on the Contact Us menu.
No action needs to be taken and this information can be disregarded. (Please Note: These are usually sent to the attention of Kyndra Cozzie.)

Contract

State Electronic Payment Processing Services Contract, Fully Signed

Fees

Merchant Account Fee per Payment Type:  $12.00 / Month

PayZang Transaction Fee:  $0.19 / Transaction

DOA eGovernment Transaction Fund Fee: $1.00 / Transaction

Credit / Debit Card Merchant Settlement Fees:  Variable per Transaction Based on the Card Type Used

ACH / eCheck Bank Settlement Fees:  $0.00

Training

Self Paced Online Payment Portal Payment
Self-Paced Online Payment Portal Training
Standalone OPP Configuration Options Video
Standalone OPP Configuration Options
Void or Refund Transaction Video
Void or Refund Transaction
In this tutorial, you’ll learn how to void or refund transactions in the gateway. You’ll discover how to stop a transaction and refund monies to customers.
User Account Settings Video
User Account Settings
This tutorial will show you how to add and manage users in the gateway. You’ll also learn how to customize features and permissions on a per user basis.
Reports Video
Reports
Discover the capabilities of the gateway’s reporting feature. You’ll learn how to review transactions according to specific search criteria. You’ll also learn how to void, refund, or run additional transactions; print or email transaction receipts; and create subscriptions based on transaction details from reports.
Customer Vault Video
Customer Vault
Learn how Customer Vault can help you can store and secure customer data. You’ll also get step-by-step instructions for adding and managing customer information, including how to run a transaction from data already entered in the vault.
Failed Sale Video
Failed Sale

In this tutorial, you'll become familiar with error messages that are shown when a card is declined. You'll learn the difference between error messages and where they originate.
Order Templates Video
Order Templates

Order Templates can make processing common orders take almost no time at all. This tutorial will show you how to set up Order Templates and use them in the Virtual Terminal.
Quick Click Video
Quick Click

This tutorial will show you how to use this gateway's hosted shopping cart solution. You'll learn how to use the button generator to create links or buttons so customers can make purchases from your website. You'll also learn how to customize these buttons by including a redirect link following a transaction and a security key to ensure transactions are secure.
Authorize and Capture Transactions Video
Authorize and Capture Transactions

This tutorial explains how to authorize and capture customer payment information. You'll learn how an authorization differs from a sale in the gateway, and how to go back and capture an authorized transaction at a later date.
Run a Sale Transaction Video
Run a Sale Transaction
This tutorial shows you how to run a transaction. You’ll discover which fields are required for both credit cards and checks, how to hide and unhide fields, and how to print and email receipts.
Product Manager Video
Product Manager
Learn how the Product Manager can help to save you time by only having to enter product information once. You'll learn how to define your products and packages, including SKU, description, pricing and other product information. In addition, you'll see how to access your created products and packages when processing a transaction.
Invoicing Video
Invoicing
In this tutorial, you’ll learn how to create invoices within the gateway. We’ll cover setting invoice amounts, terms, payment methods, and order details as well as how to manage all created invoices.
Batch Upload Video
Batch Upload
This video will show you how to quickly upload and process batches of transactions in the gateway, review the transactions in reports, and how to correct any errors.

Developers

The online payment pages are used by applications to send a 'cart' to the payment portal for processing. The online payment pages will collect the necessary payment details and return a status code to the application.

OPP Integration Guide

OPP Template Samples

QUICK CLICK SHOPPING CART

QuickClick is a great option for e-commerce merchants who do not have an IT team or developer on staff. A button-generator is included, which allows merchants to create website links to products and services without any previous development experience.

WEBHOOKS

Webhooks let you get nearly real-time updates on your account automatically. All you do is provide an endpoint, tell the gateway what events you want to subscribe to, and then every time any of those events occur on your account, you will receive a webhook event with details on that event.

Webhook Documentation

Contact Us

NEED ASSISTANCE?

The SITSD Service Desk provides many Montana public employees and other customers with positive, courteous and professional contact to facilitate and resolve information technology (IT) incidents and problems, as well as order new services, by utilizing state IT resources. For customer support, please email ServiceDesk@sitsd.mt.gov. State employees can also visit https://ServiceDesk.mt.gov

406-444-2000 or 800-628-4917

The SITSD Service Desk operates 24 hours a day, 7 days a week. Outside the hours of 8 a.m. to 5 p.m., standby support is available for critical problems by calling the above telephone numbers.